Delivery and Shipping

Signature Required

Due to the nature of our products, all parcels are sent with a 'signature required'. This means that someone must be home to sign for the parcel. If no one is home, the courier will leave a card to call to let the receiver know they have missed a parcel. They can use this card to get the parcel redelivered or redirected at a convenient time.

If you would prefer to give the courier authority to leave the parcel without a signature, simply tick the ‘No Signature Required’ box at check out and include instructions on where you would like the courier to leave the wine box in the ‘Special Delivery Instructions’ box.

By giving authority to leave the item, you agree to take full responsibility for the parcel once it has been delivered, as the gift will be left unattended. Wilcox and King is not responsible for what happens to the wine gift box after the courier has delivered the item. If you are concerned about the safety of having an item left unattended, we would strongly recommend sending the parcel as 'signature required'.

Delivery Details

We are unable to deliver to PO Boxes and cannot take responsibility for incorrect addresses which have been supplied, or non-delivery due to addresses without access, please ensure addresses are entered correctly and able to be accessed by the courier.

Standard delivery timeframes.

• Urban Delivery Address all NZ - 2 business days
• Rural Delivery Address all NZ - up to 4 Business days

Urgent Delivery

If you need something delivered urgently, please email us info@wilcoxandking.co.nz  or phone us on 027 807 9846. 

Rural Delivery

There is no overnight or Saturday delivery service available for rural deliveries (you can check if the address is rural by entering the address here[vs1] .) Please note that a signature may not be able to be obtained for a delivery when the address is rural. On the delivery tracking link, once a parcel shows as “Delivered” this means it has been handed to the rural delivery driver with an additional 24-48 hours for final delivery to the receiver.

Tracking Your Order

Upon dispatch, a tracking link will be sent to your email address. If you have not received this, please email us on info@wilcoxandking.co.nz to arrange for this to be re-sent.

Delivery Delays

We endeavour to deliver your order within our delivery timeframe (courier shipping timeframes are indicative only since they are beyond our control), however we cannot take responsibility for late delivery of gifts due to location, adverse weather, traffic, incomplete or incorrect address, unforeseen circumstances or any other reason beyond our control.

If your gift has not been delivered within the delivery timeframe on our delivery page, please contact us with your order details and we will contact the courier to establish the reason for delayed delivery and an estimated date for delivery. Alternatively, you can also contact the courier directly to query the shipment.

Pick Ups

Sorry, we are an online only business and do not allow pick-ups (our liquor license also doesn’t allow it).

Address Check

To see whether your address is considered to be in a Rural, Non-Urban, Residential, or Business zone please use the NZ Couriers Address Checker.